Why is a contact's e-mail address put "on hold"? ¶ Based on the nature of the bounce and the number of times a bounce has occurred attempting to send to this particular email, a Contact's email may be placed on hold. The CiviCRM mail processing script attempts to determine the cause for the bounce by parsing the bounce email returned by the receipient's email server. When the recipient's email server responds with a "bounce" email it could be for a variety of reasons. Then choose Contacts, On Hold, Primary, =, Yes From Search > Advanced Search and choose Email On Hold from the Basic Criteria section at the top.Configure a mail account for bounce handling in CiviCRM Mail Accounts.Get a bounce email account and enable VERP or catch-all for it.Statistics of bounced mails can then be reported for a mailing, and problematic contacts identified. These messages can be traced to a particular message to a specific contact. The bounce discovery job will regularly log into the mail account and process all messages having arrived. (Note that this includes all spam mails sent to random addresses in the domain.) This is necessary since all messages have unique return addresses. This means that all mail messages to unknown addresses for the domain, like ends up in a single, designated catch-all mailbox. If not, your only option is to use a catch-all address. In this case your account should be named and the VERP handling will ensure delivery of all messages to 'bounce+ to that account. If the mail service for this mail account features VERP-handling you should use that. There must exist a real working mail account for these returned mail messages, so you need to create, or have, a real mail account for this purpose. As an option, VERP-handling can be utilized by adding a local part to the return address, giving return addresses of the form In any case, every message will have a unique return address, so that the message can be identified. That address contains a unique id representing that precise message, like CiviCRM also supports VERP, variable envelope return path. CiviCRM adds that return address to all mailing messages. When an e-mail message "bounces", that means the recipient e-mail address is temporarily or permanently undeliverable, or, the receiving e-mail server has refused the e-mail message.ĬiviCRM's bounce handling is based on the fact that mail servers, when an e-mail can't be delivered to a recipient for one or another reason, return the mail to an address specified in the mail headers. Handling inbound mail ¶ Bounce Handling ¶ Mechanics of CiviCRM "bounce" handling ¶ Install the Greasemonkey add-on for Firefoxĭrupal users, roles and groups integrationīackdrop users, roles and groups integration Using a Google Suite account for the return addressĪutofiling email activities via EmailProcessor You are solely responsible for adequate protection and backup of the data and equipment used in connection with using software eMail Bounce Handler.Why is a contact's e-mail address put "on hold"? The use of the software and any damage done to your systems. PCWin has not developed this software eMail Bounce Handler and in no way responsible for PCWin free download center makes no representations as to the content of eMail Bounce Handler version/build 3.0.1 is accurate, complete, virus free or do not infringe the rights There are inherent dangers in the use of any software available for download on the Internet. EMail Bounce Handler is a bounce e-mail filtering and handling tool that recognizes bounce e-mails using a customizable set of rules and extracts the recipients addresses allowing you to use them again to try sending your mail or to take them off.ĮMail Bounce Handler 3.0.1 download version indexed from servers all over the world.
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